Show All Answers

1. How do I set up my account?

Click on the Create an Account link in the Login area. Follow the steps to establish an account and then add all household members. Please enter all information accurately. The Recreation Department will be notified you have opened an account

2. What if I need to change my personal account information (address, phone number, email, etc)?

Log into your account and make the changes. In some situations your Recreation Department may block the ability to change birth dates and resident status.

3. What email address should I provide for Online Registration?

Use your main email address when opening your account. The email address you provide will be used for all notices such as; cancellations, updates, transaction receipts, etc. This email address (Username) along with your password is used to log into your account. Please remember to update your email account information in the system if it changes.

4. What can I do if I am denied access to my account?

For security reasons, your account will be locked after 7 unsuccessful login attempts. Please wait 24 hours for your account to be reset and try again.

5. Why am I being asked to log back in?

There are two reasons why you may have been logged out of your account:
- You ceased using this registration system for a period of a half hour or longer. Please exit the system and log back in.
- You registered for an activity, did not Go To Checkout to complete the payment process and then ceased using the system for a half hour or longer. Please exit and log back into the system.

6. Why are participants asked for their birth date?

Certain programs or activities have age requirements. Having the participant's birth date on file helps avoid incorrect registrations.

7. How do I add another person to my account?

Log into your account, click on the Edit Members link, and then the Add New Member button.

8. How can I update my account?

To change your account information login into your account and click on the appropriate links. In some situations your Recreation Department may block the ability to change birth dates and resident status.

9. Why do you want my email address?

Your email address is a link between you and Online Registration. If you forget your Password, you can just click on the Forgot My Password function and you will immediately receive an email with your Password. If the email you used when opening your account is no longer active you’ll need to contact your Recreation office to update your login information.